Day 0
Owner
- Call your insurer.
- Contact an adjuster (for more details about finding an adjuster, visit the Important information and tips section.
- Put all your goods into storage. You will need to obtain permission from a SIM representative beforehand.
- Find a place to stay.
- Contact friends and loved ones.
- Leave your name and temporary address with a representative of the SIM or the Canadian Red Cross.
Tenant
- Call your insurer.
- Put all your goods into storage. You will need to obtain permission from a SIM representative beforehand.
- Find a place to stay.
- Contact friends and loved ones.
- Inform the owner or owner's representative of the fire and provide them with yout temporary address.
Important note
Your insurance company must be notified of the fire as soon as possible. They will send someone on site to inspect damages, initiate procedures and provide all possible assistance. Remember, many insurance companies have 24-hour emergency phone numbers.
Various cleaning and renovation companies may contact you to offer their services. Do not start any work on your home before having talked to your insurance agent or adjuster (see page 7).
For your records
Service de sécurité incendie de Montréal
- Date of fire report
- Fire report number
If this information is not given to you on site, call 514-872-3775.
Service de police de la Ville de Montréal
- Date of incident
- Incident report number
If this information is not given to you on site, contact your neighbourhood station. You can find the phone number for your neighbourhood station on the SPVM Web site, in the Neighbourhood Stations section.
Insurance company
- Name of representative
- Telephone
- Address
- Insurance policy number
Insurance Bureau of Canada
- Agent's name
- File number
800 Place-Victoria, Suite 2410 C.P. 336
Tour de la Bourse
Montréal, QC H4Z 0A2
Téléphone: 514-288-4321
Site Internet: www.ibc.ca
Adjuster
- Agent's name
- Telephone
- Address
- File number
Lists, pictures and copies
- Valuable possessions
- Credit cards and ID cards
